Privacy
This website is owned and operated by African Independent Brokers
(Pty) Ltd (Registration number: 2012/010479/07) a private company
registered in accordance with the laws of the Republic of South
Africa and an authorised financial service provider (FSP number:
38159). Any reference made to “AIB”, "we", "us", or "our" in this
Privacy Policy refers to African Independent Brokers (Pty) Ltd.
Any reference made to “visitor”, “user”, "you", or "your" in this
Privacy Policy refers to users of this website.
By using this site, you agree to this website’s Privacy Policy, as
set out below. This policy governs the way your personal
information, obtained via the website, will be collected,
protected, and used. You should review this policy periodically so
that you are updated on any changes.
We recognise the importance of protecting the privacy of
information collected about visitors to our website. For the
purposes of this Privacy Policy, “personal information” is any
information that enables us to identify you, directly or
indirectly, by reference to any identifiers such as your name,
address, phone number, email address, identification number,
location data, online identifier - or one or more other factors
specific to you as an individual that would allow us to identify
you.
We reserve the right, at our discretion, to modify or remove
portions of this policy at any time by notification on this page
or within the website and/or, as far as technically and legally
feasible, sending a notice to visitors via any contact information
we have on record.
HOW WE WILL COLLECT YOUR INFORMATION:
We will collect and process your personal information in
accordance with and subject to applicable data protection laws
which includes but is not limited to the provisions of the
Protection of Personal Information Act 4 of 2013 (hereinafter
“POPIA”). Personal information about visitors to our site will
further be collected directly from the user when voluntarily
submitted on the website.
We collect, store, and use this information to generate an
estimated insurance quotation and to ensure that we are always
providing you with the highest standard of service. We will
collect personal information from you such as your first name,
surname, company name (if applicable), contact number, email
address, vehicle details, ID number and physical address, which
information shall be collected through a secure, encrypted
network.
We will not share your personal information with any third
parties, unless you give your consent to that effect. The only
exception would be within our own group of companies, until such
time as you expressly withdraw your consent to do so. We shall
further only share your information when you give us permission to
or instruct us to, or when required to do so by law.
HOW WE WILL USE YOUR INFORMATION:
We may use your personal information for the following purposes:
- to respond to you if you have reached out to us with a question or feedback; and
- to provide you with an insurance quotation from our panel of insurers or purposes related to that purpose.
HOW LONG WE WILL STORE YOUR INFORMATION:
We will only use and store your personal information for so long
as it is required for the purposes it was collected for. How long
personal information will be stored for depends on the personal
information in question and what it is being used for, as well as
whether there is any administrative or regulatory requirement for
retaining the personal information. For example, we retain your
personal information as long as necessary to comply with our
obligations, including our obligations to you, to address any
request by you or to enforce our rights.
COOKIES
A cookie stores information from the web browser that was sent to
the web server and is stored on your local computer. The server
uses this when you revisit a website. We may use persistent and
session cookies on our website. These cookies allow us to provide
you with an improved user experience on our website. It may also
have an effect on how you receive online advertisements.
We use Google Analytics to track and analyse the use of this
website. Google’s privacy policy is available at:
http://www.google.com/privacypolicy.html.
We also make use of Google Display Network advertising and
remarketing advertising. This means that prior to and after you
visit our website, you may see our online advertising banners on
other websites you visit.
You can add, edit, or delete interests and demographic data to
personalize Google Display Network ads via the Ads Preference
Manager.
SECURITY
We strive to ensure the security, integrity and privacy of
personal information submitted to our website, and we review and
regularly update our security measures in line with available
technologies. We make use of SSL technology to encrypt information
transmitted from the website to our servers.
Unfortunately, no data transmission over the Internet can be
guaranteed to be totally secure. However, we do take all necessary
technical and organisational measures to protect any personal
information we hold, both on the website and within our internal
information systems.
In addition, our employees and the contractors who provide
services related to our information systems are obliged, by way of
non-disclosure agreements, to respect the confidentiality of any
personal information held by us.
We will notify you of any compromise to your personal information
in a timely manner. However, we cannot be held responsible for
events as a result of unauthorised access to your personal
information.
GENERAL RIGHTS OF USERS:
Should your personal information have been processed by us, you
have the right to:
- access any personal information we may hold of you;
- withdraw your consent to the processing of your personal information at any time, even if you have given it previously; and
- request the correction, deletion, or destruction of any personal information we hold about you.
LINKS TO EXTERNAL SITES
We may provide links to websites outside of our website, as well
as to third party websites. These sites are not under our control,
and we cannot accept responsibility for the conduct of companies
linked to and from our website.
Before disclosing your personal information on any other website,
we advise you to examine the terms and conditions and privacy
policy of any website before submitting personal information.
THE PROMOTION OF ACCESS TO INFORMATION ACT 2 OF 2000 (“PAIA”)
Please download this document to view the PAIA Manual for this website.
PAIA Guide:
The guide on how to use PAIA, as amended October 2021, can be accessed in the links provided below. The guide will specifically assist a person on how to access his/her personal information in terms of Section 23 of POPIA.
PAIA Related Forms:
POPIA REQUEST FORM
For any queries related to the use of your personal information
please complete this POPIA Request Form.
POPIA complaint form
We are committed to safeguarding your privacy and the
confidentiality of your personal information. Should you have any
complaint regarding the use of your personal information or you
feel like your rights that are protected in terms of POPIA are
being infringed in any way, you can contact AIB’s Information
Officer by
completing this POPIA Complaint Form.
OUR CONTACT INFORMATION:
Should you have any queries about our Privacy Policy, or should you have any complaint regarding the use of your personal information, or you feel like your rights set out in POPIA are being infringed in any way, please feel free to send us an email at [email protected].
- 66 Charterland Avenue,
- Selcourt,
- Springs
- 1559
This Privacy Policy was last amended on 24/10/2023.